UX Design Services

UX Audit

Fill your product backlog with quick wins by conducting a UX Audit to improve user engagement, reduce onboarding friction, and position your B2B SaaS product to scale.
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How a B2B SaaS company saved time on product planning and prioritization through an initial UX Audit review
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What is a UX Audit?

A UX audit is an in-depth analysis of your B2B SaaS user experience and is a perfect starting point for teams looking to gain a fresh perspective on their UX. A UX audit provides product teams a chance to identify any product opportunities, growth blockers, user pain points, and more. When conducting a UX review of your SaaS or product marketing site, we take a look at various elements of your including usability, UI design, functionality, and conduct research to gain insight into user satisfaction.

Why Start With a UX Audit?
Identify product user experience opportunities
Address usability pain points
Identify growth blockers
Learn conversion rate optimization techniques
Discover user engagement quick win enhancements
Understand starting points for discovery and design work
Services

Key Deliverables

We'll recommend a UX design approach based on your team's needs, project goals, and timeline. Here's a short list of what our senior UX design services team can provide.
Screen-by-screen teardown
We perform a detailed analysis of each screen's design, usability, and functionality to uncover strengths and areas for improvement.
Stakeholder interviews
Gain valuable insights from key stakeholders involved in the project, this can bring diverse perspectives on overall user experience and product goals.
First impression screen recording
Recorded user interactions that reveal initial user experiences, allowing for targeted enhancements to captivate users from the start.
Product opportunity summary
Receive a summary outlining potential high ROI quick wins or larger-scale product opportunities to guide your product roadmap.
Heatmap and session recording analysis
We will examine heatmaps and session recordings of your product to uncover valuable user behavior insights that optimize engagement and conversion.
Unmoderated user testing
If applicable, we'll conduct user testing sessions to gather user feedback, generate data for identifying usability issues and optimizing key user flows.
Competitor analysis
Receive a thorough evaluation of competing products, identifying their strengths and weaknesses to help position your product effectively in the market.
Looking for more?
We can tailor our UX audit service to your needs. Get in touch and schedule a call to learn more.
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Our Partnership

At Scenic West, our partnership with you is based on a shared commitment to see your product vision come to life. We work utilizing an Agile approach, and make informed design decisions based on extensive research and user feedback.

Our team of UX/UI designers and product strategists begin any design sprint with a knowledge transfer checklist and kickoff meeting to ensure we are aligned on your business goals and product vision. From there, we work to accelerate your in-house team on special projects, coach you through a big UX challenge, or validate product ideas.

Packages

Below are two examples of UX Audit packages our team offers. Schedule a call with our team to learn more about how we can tailor UX audits to your team’s exact needs.

Full Service UX Audit

Our full service UX Audit package includes unmoderated user testing, heatmap, and session recording analysis and a high level competitor UX review in addition to our core UX review teardown, opportunity analysis, and 1-2 design concepts.

Timeline

Week 1

  • Knowledge Transfer, Kickoff, Planning
  • Prepare + Launch 5-10 User Tests

Week 2

  • Competitor High-Level UX Review
  • Heatmap + Session Recording Analysis

Week 2-3

  • User Testing Review + Analysis
  • Detailed UX Review

Week 3-4

  • 1-2 Design Concepts Highlighting Quick Wins

Week 4

  • Final Touches, Presentation Meeting, Prioritization Discussion

Mini UX Audit

Our mini UX Audit focuses on a UX review teardown, an opportunity analysis, and 1-2 wireframe design concepts. It does not include user research or competitor analysis.

Timeline

Week 1

  • Knowledge Transfer, Kickoff, Planning
  • Prepare + Launch 5-10 User Tests

Week 1-2

  • Detailed UX Review

Week 2-3

  • 1-2 Design Concepts Highlighting Quick Wins

Week 3-4

  • Final Touches, Presentation Meeting, Prioritized Discussion
FAQ

Frequently Asked Questions

Who is a UX audit for?

A UX audit is for SaaS or E-commerce teams looking for a fresh perspective on their user experience. Oftentimes, teams are so close to the ins and outs of their product or site that they are missing key hurdles in their user experience or big opportunities to scale your business.

A thorough UX analysis can help you uncover at what point in users are abandoning their journey so that you can optimize the path flow for more conversions, less churn, and ultimately, more revenue.

Learn more about UX audits by visiting this blog: A Comprehensive Guide to User-Centered Design

How much does a UX audit cost?

At Scenic West, our UX audit service begins at $6,000 and ranges to $15,000 depending on the product’s complexity, your goals, and timeline. If you’re curious about what a UX audit may cost your company, inquire using this form or schedule a call for more information.

What if I want more insights on product opportunities?

You can always add a small track of UX research or a customer feedback analysis that's tailored to your product team's needs and stage of growth.

For example, we can conduct a small bath of unmoderated user tests, work with your team to implement and analyze user session recordings, and collaborate with your internal team to review and improve existing customer feedback processes.

If you’re a SaaS startup, looking for ongoing advising and support a UX audit can transition smoothly into a weekly Product Strategy engagement that includes a weekly working session and follow up support to use as desired by your team for user research, Agile coaching, or UX/UI design.

How do I get started?

To start a conversation about your UX audit needs, schedule a call or send us a message.

We'll get to know your team, product challenges, and goals, then work with you to customize a UX audit engagement. We can typically kickoff new UX audits within two weeks.

New UX audits start with a knowledge transfer checklist for us to get up to speed on your product, customers, competitors, and roadmap. Then we meet with your stakeholder group to kickoff our UX audit and align on our approach and timeline for the next few weeks.

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