UX Audit
Fill your product backlog with quick wins by conducting a UX Audit to improve user engagement, reduce onboarding friction, and position your B2B SaaS product to scale.
Fill your product backlog with quick wins by conducting a UX Audit to improve user engagement, reduce onboarding friction, and position your B2B SaaS product to scale.
Our UX audit engagements typically last 3-4 weeks. Here’s an overview of our process:
We start each UX audit engagement by sending your team a knowledge transfer checklist. We’ll review background information, then meet with your team to discuss product and UX audit goals.
With your team’s goals and product challenges in mind, our team of Product Strategy and UX/UI Design experts will provide a screen recording of our first time walking through your product or website, then capture an annotated screen by screen teardown of your app user experience to identify usability and product opportunities.
Building on our screen by screen teardown, we’ll tag product opportunities by theme and level of effort to facilitate backlog prioritization.
Building on our screen by screen teardown, we’ll tag product opportunities by theme and level of effort to facilitate backlog prioritization.
Depending on your team’s goals and needs, we’re available to support UX/UI Design or Product Management follow up work as requested. Check out our Product Strategy and UX/UI Design services for more information.
Our typical UX audit includes the following deliverables plus a virtual meeting to discuss takeaways and next steps.
Add a small track of user research and/or customer feedback analysis tailored to your product team’s needs and stage of growth.
For example, we can conduct a small bath of unmoderated user tests, work with your team to implement and analyze user session recordings, and collaborate with your internal team to review and improve existing customer feedback processes.
If you’re a SaaS startup, looking for ongoing advising and support a UX audit can transition smoothly into a weekly Product Strategy engagement that includes a weekly working session and follow up support to use as desired by your team for user research, Agile coaching, or UX/UI design.
Below are two examples of UX Audit packages our team offers. Schedule a call with our team to learn more about how we can tailor UX audits to your team’s exact needs.
Our full service UX Audit package includes unmoderated user testing, heatmap, and session recording analysis and a high level competitor UX review in addition to our core UX review teardown, opportunity analysis, and 1-2 design concepts.
Our mini UX Audit focuses on a UX review teardown, an opportunity analysis, and 1-2 wireframe design concepts. It does not include user research or competitor analysis.
After seeing the initial UX audit results, it was clear the Scenic West team had a great understanding of the product UI/UX and provided in-depth knowledge of the B2B SaaS product strategy. It was a no-brainer to expand our relationship with ongoing product strategy and product management from the team. We’ve saved so much time in our product planning and prioritization of tasks because of Scenic West and can focus on the long-term vision of the product with more clarity.
How a B2B SaaS company saved time on product planning and prioritization through an initial UX Audit review and ongoing product support.
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